We instill confidence, provide reliability and make people's lives better by helping them fulfill their aspirations and dreams.
Our mission determines the scope of Sberbank's activities and emphasizes its crucial role in the Russian economy. As clearly implied by this philosophy the needs, dreams and goals of our clients give guidance to our activities. It also stresses that becoming one of the leading credit institutions of the world for Sberbank hinges on the personal and professional achievements of our employees and their concerted effort as a team which shares common values.
Our values are at the core of our attitude towards life and work; they are an internal compass that helps us make decisions in complex situations; these are the principles that we follow always and everywhere.
Guiding points that help us to make the right decisions in any situations:
I am a leader
We take responsibility for our actions and for what is happening around us.
We give our best effort.
We continuously develop and improve ourselves, the bank and our environment.
We are honest with each other and with our clients.
We are a team
We gladly help each other, working to achieve a common goal.
We are open and trust our colleagues.
We respect each other.
We help our colleagues grow and develop.
All for the customer
All our activities are built around clients and are in their interests.
We aim to surprise and delight clients with the quality of our services and attitude.
We exceed client expectations.
Sberbank also Operates according to Certain Key Rules
- To be more than just a bank
- To be attentive to every client, give priority to their needs
- To build relationships, do not just sell a product
- To improve itself and its environment day-by-day
- Never to take advantage of its client's inefficiency
- To follow the spirit, not only the letter of the law
- Any employee is an envoy of the Bank
- Loyalty to the Bank and teamwork, common success is everyone's success
What is Sberbank
- A bank that values each client
- A partner-bank that is always ready to help each client in issues related to finance
- A bank that can be trusted as being financially stable and transparent, offering fair terms, prompt and convenient service, helping to make a choice and taking the best financial decision in the client's interests
- A bank that never stops in improving itself and its operations for the benefit of its clients
- The best bank in the market
- A bank that values its employees and takes care of them
- A place where employees can develop personally and professionally, a bank where the best professionals want to be employed
- A place where employees are not cogs in the machine but are actively involved in all the processes
- A bank that offers to employees fair remuneration and social status
- An exciting place to work
- A bank one can be proud of, a respected institution where employees are confident about their future
...to shareholders and investors:
- The national leader in terms of return on equity and profitability for the shareholders
- A bank that is dedicated to high corporate governance standards, that builds operations on the principles of openness, transparency and consistency
- A bank that consistently pursues a prudent, well balanced and professional approach to risks
- A bank that has adopted high standards of social responsibility
...to the community:
- The leading bank, a pillar of the country's financial system, its growth and prosperity
- An active contributor to the economic and social development of each region, town or city
- A Russian bank that actively contributes to the development of the global financial system
- A responsible bank that is aware of the implications that its decisions may have and that actively invests in the growth of financial competence and culture
- A bank with proactive staff