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The main goal of Strategy 2020 is

to push Sberbank to the next level and ensure our ability to compete with global technology companies, while remaining the best bank for customers and businesses.


The main goal of Strategy 2020 is to push Sberbank to the next level and ensure our ability to compete with global technology companies, while remaining the best bank for customers and businesses.

Our key objectives include scaling up business, improving profitability and performance, as well as enhancing our flexibility, speed and client focus by introducing new technology and bringing up people with new skills. We believe that this can be achieved by creating a better customer experience, in non-financial as well as financial industries, by integrating cutting-edge technology into Sberbank products, services and processes, and by developing effective management practices and best-in-class employees.


Our task is to complete the technological transformation of our financial business while maintaining the functionality and reliability of existing IT systems and to finish building and transferring our entire business to a new digital platform. We must also build the foundation for an ecosystem in non-financial industries.


Key strategic priorities for 2018-2020


The best customer experience
and ecosystem

  • financial services
  • other areas of our customers’ lives

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Technological leadership

  • Reliability and efficiency
  • New platform
  • Security
  • Data-driven company
  • Innovation

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People with new skills in effective teams

  • New competencies
  • Teams instead of hierarchy
  • Culture and HR