Sberbank's corporate social responsibility (Sberbank's CSR) is a collection of principles and obligations by which the Bank is guided during its activity, in particular:

  • management of stakeholder relationships;
  • assessment and management of impact on the national economy, social sphere and the environment.

Sberbank's CSR goals:

  • Integration of Sberbank's Mission with realising the goals and tasks of Sberbank's Development Strategy.
  • Creation of an additional competitiveness factor for Sberbank by cultivating an image of a socially responsible company, including due to its international activity.
  • Control and management of Sberbank's reputation risk level as it pertains to CSR.
  • Participation in formation of new markets of environmentally and socially oriented products and services.
  • Creation of an additional employee loyalty factor through more active involvement of employees in solving socially important issues.

The Bank's CSR tasks:

  • Introduction of CSR principles in the Bank's activity.
  • Capitalization of the Bank's social activity and increase in the Bank's brand value.
  • Raising of the Bank's CSR management quality by organizing systemic operation. Organization of the activity planning process, improvement of its cost efficiency.
  • Creation of mechanisms to identify and take into account stakeholders' interests as part of the Bank's operation, and to inform stakeholders of the results of the Bank's CSR activity that comply with best international practices.

Over the Bank's entire history, its success has been attributed to its active involvement in the life of the country and society. Sberbank has always acted both as an economic and a social financial institution.
We believe that the success of a modern company in the 21st century is not solely determined by its financial results, but also by the way these results are achieved. This understanding is reflected in our goals and corresponds to our Mission.


Our Approach: Principles

The implementation of the Bank's CSR Policy and building of relations with stakeholders are based on the following social responsibility principles as defined by ISO 26000.


The Bank recognises the need to regularly provide reports on its impact on society, the economy and the environment. The Bank views positive criticism from stakeholders as a source for improving its performance in terms of CSR and undertakes to reply to these critical judgements, and to take measures to prevent the recurrence of unintentional and unforeseen negative impacts.


The Bank strives to ensure transparency of its resolutions and activity that affect society, the economy and the environment.
The Bank seeks to reasonably disclose in an accurate, complete and comprehensible manner its policy, resolutions and activity for which it is responsible, including their known and likely impact on society, the economy and the environment. The Bank aims to promptly ensure the availability of such information for stakeholders so that they are able to evaluate the impact of the Bank's resolutions and activity on their interests.
The principle of transparency does not mean a commitment to disclose restricted or confidential information or information whose disclosure may give rise to legal and commercial obligations, undertakings to guarantee safety and privacy.

Ethical Conduct

The Bank recognises as ethical such conduct of its employees that complies with the Bank's Mission, its rules and values defined in the Bank's Development Strategy.

Respect for Stakeholders' Interests

The Bank at all times conducts a dialogue with stakeholders, and regularly identifies, evaluates and takes into consideration the expectations and interests of stakeholders by means of meetings, interviews, surveys, focus groups, and analysis of stakeholder requests.
The Bank is open to discuss with stakeholders any questions that are of common interest, and creating conditions for such a dialogue, and is willing to come to a mutually acceptable decision.

Rule of Law and International Standards of Behaviour

The Bank follows the rule of law, recognising that all subordinate legislation obeys the law, which makes the Bank's by-laws subordinate to the law as well. The Bank also adheres to the principle of equality before the law, acknowledging that the laws are equally applicable to all without distinction, and that no one can be free from liability for acts they have committed.
The Bank observes all applicable laws and regulations, identifies and studies applicable laws and regulations, informs its employees about their responsibility to observe the same and takes appropriate and prompt steps to ensure compliance with the law in all jurisdictions where it operates, even if such laws and regulations do not apply to the Bank directly.

Observance of Human Rights

The Bank observes human rights, and recognises their importance and commonality. The Bank respects the universality of human rights, understanding they are inseparably applied in each operating country, in any culture and under any circumstances. The Bank also contributes to their observance and believes it is unacceptable to benefit from situations where the laws or their application do not guarantee adequate protection of human rights.