Sberbank working hours during New Year holidays

Dec 30, 2020

December 31: Sberbank branches serving retail customers will operate as usual, but will close their doors one hour earlier.

January 1–8: only select branches will operate. Their list is available on the bank’s website in the Branches and ATMs section.

January 9 (Saturday): a standard business day matching the Saturday schedule for all branches that work Saturdays.

January 10 (Sunday): a standard business day matching the Sunday schedule for all branches that work Sundays.

The working hours differ for each branch and are available in branches and on their websites.

You can learn about the opening hours of branches by calling a round-the-clock hotline:

  • 900 (free mobile calls; available across Russia for MTS, Beeline, MegaFon, Tele2, Yota, and Motiv users)
  • 8 (495) 500-5550 (calls from Moscow)
  • 8 (800) 555-5550 (free calls from other Russian cities).

Businesses can use the following phone numbers:

  • 0321 (mobile calls inside Russia)
  • +7 495 665-5777 (international calls, charged according to your plan)
  • 8 800 5555 777 (payphone calls)
  • make an online call via the SberBusiness mobile app to contact the bank without authentication.

ATMs, information and payment terminals inside 24/7 areas will also operate routinely during the days off.

Sberbank recommends its customers prefer remote services, keep the use of cash to a minimum, and only go to branches and use ATMs when absolutely necessary.

Transactions with savings accounts – opening and closing, interest accrual, deposits, and withdrawals – can be made via SberBank Online routinely, whereas in offline branches these can be made during working hours only.

The savings accounts that mature on January 1 and January 3-8, will be prolonged on January 2 and 9 (Saturday), respectively, with interest rates maintained depending on the opening (prolongation) date. If necessary, customers can withdraw funds any time after the maturity date. To do that, they don’t need to go to the bank, but can instead use the SberBank Online app or website. 

Loan repayments will be made following the payment date set in the loan agreement. Two days before it, the bank will remind the client to add money to the repayment account. If your current account doesn’t have enough funds to pay off the planned debt, debiting attempts will be made up to the first working day, inclusive, without penalties or changing the repayment amount or its parts debited to repay the loan, or paying interest on the loan.