Sberbank Online named most accessible mobile app for people with disabilities

Jun 26, 2020

June 26, 2020, Moscow — For the second year in a row, Sberbank has topped the USABILITYLAB ranking compiled after studying the accessibility of banking applications for people with disabilities. The bank won due to the meticulous work it carries out adapting new Sberbank Online services and constantly supporting the ones adapted earlier for blind and visually impaired users.

Sberbank highly appreciates the trust of customers with special needs and carefully maintains a high level of accessibility and convenience of each update. Blind users can take advantage of Sberbank Online’s entire functionality, which means its development was inclusive.

The support of VoiceOver and TalkBack screen reading technology that render text and image content as speech, along with a user-friendly interface and logic behind elements inside the Sberbank Online app let blind customers use banking services fast and face no barriers.

Alexander Vedyakhin, First Deputy Chairman of the Executive Board, Sberbank,

“Visually impaired users take part in designing and testing of the bank’s new digital services, with two blind testers working at Sberbank on an ongoing basis. The bank strives to make all its remote channels fully accessible and convenient for customers with disabilities. We are happy that our efforts are highly appreciated by both market experts and users.”

The digital accessibility guide designed by Sberbank is open to all companies, which can use it to create products for people with disabilities. The guide is available at